tag:status.securecall.cloud,2005:/history SecureCall Status - Incident history 2025-10-20T08:36:11.030+00:00 SecureCall tag:status.securecall.cloud,2005:Incident/cmgyvsh0003i3twbp9ics3tb4 2025-10-20T08:36:11.030+00:00 2025-10-20T08:36:11.030+00:00 Service Disruption : SecureCall Services (US East Region) Type: Incident

Duration: 1 hour and 48 minutes

Affected Components: Voice Services, Payment Services

Oct 20, 08:36:11 GMT+0
Identified - We’re currently experiencing service disruptions with SecureCall Services in US East Region due to an ongoing AWS outage impacting our infrastructure..

Oct 20, 10:24:27 GMT+0
Resolved - AWS reports conditions have improved, and most services are now operational. SecureCall Services are also working normally, and we will continue to monitor for stability..

]]> tag:status.securecall.cloud,2005:Maintenance/cmfd9dk7q0049i7tvfzzp15uh 2025-09-10T01:00:00.000+00:00 2025-09-10T01:00:01.000+00:00 Message Broker Updates - UK Type: Maintenance

Duration: 2 hours

Affected Components: Payment Services, Voice Services

Sep 10, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 10, 01:00:00 GMT+0
Identified - We will be performing scheduled updates to SecureCall message broker service in the UK region to improve performance and reliability. During this maintenance window, the SecureCall services in the region will be unavailable. .

Sep 10, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.securecall.cloud,2005:Incident/cmegdeh5i000n62k15mq3osr5 2025-08-17T23:00:54.191+00:00 2025-08-17T23:00:54.191+00:00 Webex Calling - SecureCall Issue Type: Incident

Duration: 3 hours and 38 minutes

Affected Components: Voice Services, Payment Services

Aug 17, 23:00:54 GMT+0
Identified - We have been advised of intermittent failures and timeouts with the Webex Calling APIs, which are also impacting SecureCall functionality. The issue has been confirmed to be on Webex’s side, and their engineering teams are actively working to restore normal service..

Aug 18, 02:38:31 GMT+0
Resolved - Cisco has confirmed that this issue has been resolved. Further updates can be found at: <https://status.webex.com/commercial/status?lang=en%5FUS>.

]]> tag:status.securecall.cloud,2005:Maintenance/cm8p7focp00epozlo2e8tbku2 2025-04-10T08:00:00.000+00:00 2025-04-10T08:00:00.000+00:00 Voice Routing Platform Cutover Type: Maintenance

Duration: 1 hour

Affected Components: Voice Services

Apr 10, 08:00:00 GMT+0
Identified - We will be performing a scheduled maintenance to cut over from our current voice routing platform to a new system. Our teams will be actively monitoring the transition to ensure minimal impact and a smooth migration. If you experience any issues after the maintenance, please reach out to our support team..

Apr 10, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 10, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.securecall.cloud,2005:Incident/cm72dt8pb000j30mt8wf2niwm 2025-02-12T20:46:59.963+00:00 2025-02-12T20:46:59.963+00:00 Issues with Securing Webex Calls -APAC Type: Incident

Duration: 20 minutes

Feb 12, 20:46:59 GMT+0
Investigating - We are currently investigating this incident..

Feb 12, 21:07:08 GMT+0
Resolved - This incident has been resolved. Root Cause is being investigated .

]]> tag:status.securecall.cloud,2005:Maintenance/cm6q1iohi00729efpze924mg4 2025-02-07T09:00:00.000+00:00 2025-02-07T11:00:00.000+00:00 Upcoming SecureCall Web Component Deployment Type: Maintenance

Duration: 2 hours

Affected Components: Payment Services

Feb 7, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 7, 09:00:00 GMT+0
Identified - We’re rolling out an update to the SecureCall Web Components, As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect service operations. **Deployment Schedule** The update will be deployed during the following maintenance window: APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team.

Feb 7, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.securecall.cloud,2005:Maintenance/cm6q17nte008qh2vgy5mcxle7 2025-02-06T18:00:00.000+00:00 2025-02-06T18:00:01.000+00:00 Upcoming SecureCall Web Component Deployment Type: Maintenance

Duration: 2 hours

Affected Components: Payment Services

Feb 6, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 6, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 6, 18:00:00 GMT+0
Identified - We’re rolling out an update to the SecureCall Web Component As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect performance. **Deployment Schedule** The update will be deployed during the following maintenance window: APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team.

]]> tag:status.securecall.cloud,2005:Maintenance/cm6q0ikql008xyaukesv55jlu 2025-02-06T11:00:00.000+00:00 2025-02-06T13:00:00.000+00:00 Upcoming SecureCall Web Component Deployment Type: Maintenance

Duration: 2 hours

Affected Components: Payment Services

Feb 6, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 6, 11:00:00 GMT+0
Identified - We’re rolling out an update to the SecureCall Web Component As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect performance. ### **Deployment Schedule** The update will be deployed during the following maintenance window: ### APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team.

Feb 6, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.securecall.cloud,2005:Incident/cm3tnltxd00etbi9ofmrq896h 2024-11-23T04:12:05.483+00:00 2024-11-23T04:12:05.483+00:00 Failure to Secure Calls using Webex Calling Type: Incident

Duration: 18 hours and 14 minutes

Affected Components: Payment Services

Nov 23, 04:12:05 GMT+0
Identified - We have identified an issue with Webex Calling where calls are unable to be secured. Our team is currently investigating this in collaboration with our carrier partners..

Nov 23, 05:01:16 GMT+0
Identified - The issue has been identified as an intermittent request timeout from Cisco Calling APIs within the Cisco Webex platform..

Nov 23, 06:52:39 GMT+0
Monitoring - We have implemented a workaround and are currently monitoring the result..

Nov 23, 22:26:28 GMT+0
Resolved - Cisco has confirmed that there was an incident impacting Australia's Calling Data Centers, which caused slower response times. The issue has been resolved now.

]]> tag:status.securecall.cloud,2005:Incident/cm3pn0emq00017gop00gafh9k 2024-11-20T08:44:20.664+00:00 2024-11-20T09:45:17.516+00:00 APAC - Service Degradation Type: Incident

Duration: 1 hour and 1 minute

Affected Components: Voice Services

Nov 20, 09:45:17 GMT+0
Resolved - This incident has been resolved..

Nov 20, 08:44:20 GMT+0
Identified - Customers in the APAC region may experience service degradation with Secure Call Services due to an issue with the core voice switching platform..

]]> tag:status.securecall.cloud,2005:Incident/cm2nuwpxa000kroismffjyy6n 2024-10-24T18:09:00.000+00:00 2024-10-24T18:09:00.000+00:00 Change to Web component may affect your SecureCall integration Type: Incident

Duration: 4 hours and 2 minutes

Affected Components: Payment Services

Oct 24, 18:09:00 GMT+0
Investigating - A recent change in our web component may affect your SecureCall integration. This change could potentially cause a break in the integration, leading to issues with functionality..

Oct 24, 22:11:02 GMT+0
Resolved - This incident has been resolved. Change was rolled back.

]]> tag:status.securecall.cloud,2005:Maintenance/clxu00voz53138bbmxifahbecm 2024-06-26T18:00:00.000+00:00 2024-06-26T18:00:01.000+00:00 Updates to Message Broker UK/EU Type: Maintenance

Duration: 2 hours

Affected Components: Payment Services

Jun 26, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 26, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance to Message Broker, Payment services will be unavailable during this time..

Jun 26, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.securecall.cloud,2005:Maintenance/clxtzue0f47265bjmxydvd8dqn 2024-06-26T09:00:00.000+00:00 2024-06-26T11:00:00.000+00:00 Updates to Message Broker AU/US Type: Maintenance

Duration: 2 hours

Affected Components: Payment Services

Jun 26, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 26, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 26, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance to Message Broker, Payment services will be unavailable during this time..

]]> tag:status.securecall.cloud,2005:Incident/cltgfltm194134bblrd9r9pq8l 2024-03-06T22:30:00.000+00:00 2024-03-06T22:30:00.000+00:00 APAC - Payment and Voice Services Impacted Type: Incident

Duration: 1 hour and 24 minutes

Affected Components: Payment Services, Voice Services

Mar 6, 22:30:00 GMT+0
Investigating - We identified an issue with payment and voice services in APAC region. Teams are working on a fix for this event..

Mar 6, 23:54:14 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.securecall.cloud,2005:Incident/clsju1rez8719beojzqnzhdhk 2024-02-09T09:53:00.000+00:00 2024-02-09T09:53:00.000+00:00 Payment Services not able to connect to database Type: Incident

Duration: 10 hours and 53 minutes

Affected Components: Payment Services

Feb 9, 09:53:00 GMT+0
Investigating - .

Feb 8, 23:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.securecall.cloud,2005:Maintenance/clq3r5er226990btoim58lvgxb 2023-12-14T06:00:00.000+00:00 2023-12-14T06:00:01.000+00:00 User Interface update at https://client.securecall.cloud/ Type: Maintenance

Duration: 1 day and 33 minutes

Affected Components: Payment Services, Voice Services

Dec 14, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 15, 06:32:48 GMT+0
Completed - Maintenance has completed successfully..

Dec 14, 06:00:00 GMT+0
Identified - **Planned Works:** SecureCall is receiving a new look and feel in its user interface. The new interface will be deployed for those SecureCall customers who use the ‘stand-alone’ web user interface to take customer payments-by-phone. No functional differences have been made. A new user guide is available for staff to familiarise themselves. This update does not affect those customers who have embedded the SecureCall client within their own applications. **BroadSource Change Record:** CR25 **Supporting Material:** A new User guide can be found at [https://www.broadsource.com.au/securecall/client-user-guide/](url) .

]]>