SecureCall Status - Incident history https://status.securecall.cloud SecureCall Mon, 20 Oct 2025 08:36:11 +0000 Service Disruption : SecureCall Services (US East Region) Type: Incident Duration: 1 hour and 48 minutes Affected Components: Voice Services, Payment Services Oct 20, 08:36:11 GMT+0 - Identified - We’re currently experiencing service disruptions with SecureCall Services in US East Region due to an ongoing AWS outage impacting our infrastructure. Oct 20, 10:24:27 GMT+0 - Resolved - AWS reports conditions have improved, and most services are now operational. SecureCall Services are also working normally, and we will continue to monitor for stability. Type: Incident

Duration: 1 hour and 48 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:36:11</var> GMT+0</small><br><strong>Identified</strong> - We’re currently experiencing service disruptions with SecureCall Services in US East Region due to an ongoing AWS outage impacting our infrastructure..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:24:27</var> GMT+0</small><br><strong>Resolved</strong> - AWS reports conditions have improved, and most services are now operational. SecureCall Services are also working normally, and we will continue to monitor for stability..</p> ]]> Mon, 20 Oct 2025 08:36:11 +0000 https://status.securecall.cloud/incident/cmgyvsh0003i3twbp9ics3tb4 https://status.securecall.cloud/incident/cmgyvsh0003i3twbp9ics3tb4 Message Broker Updates - UK Type: Maintenance Duration: 2 hours Affected Components: Payment Services, Voice Services Sep 10, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 10, 01:00:00 GMT+0 - Identified - We will be performing scheduled updates to SecureCall message broker service in the UK region to improve performance and reliability. During this maintenance window, the SecureCall services in the region will be unavailable. Sep 10, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled updates to SecureCall message broker service in the UK region to improve performance and reliability. During this maintenance window, the SecureCall services in the region will be unavailable. .</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 10 Sep 2025 01:00:00 +0000 https://status.securecall.cloud/maintenance/cmfd9dk7q0049i7tvfzzp15uh https://status.securecall.cloud/maintenance/cmfd9dk7q0049i7tvfzzp15uh Webex Calling - SecureCall Issue Type: Incident Duration: 3 hours and 38 minutes Affected Components: Voice Services, Payment Services Aug 17, 23:00:54 GMT+0 - Identified - We have been advised of intermittent failures and timeouts with the Webex Calling APIs, which are also impacting SecureCall functionality. The issue has been confirmed to be on Webex’s side, and their engineering teams are actively working to restore normal service. Aug 18, 02:38:31 GMT+0 - Resolved - Cisco has confirmed that this issue has been resolved. Further updates can be found at: <https://status.webex.com/commercial/status?lang=en%5FUS> Type: Incident

Duration: 3 hours and 38 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>23:00:54</var> GMT+0</small><br><strong>Identified</strong> - We have been advised of intermittent failures and timeouts with the Webex Calling APIs, which are also impacting SecureCall functionality. The issue has been confirmed to be on Webex’s side, and their engineering teams are actively working to restore normal service..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>02:38:31</var> GMT+0</small><br><strong>Resolved</strong> - Cisco has confirmed that this issue has been resolved. Further updates can be found at: <https://status.webex.com/commercial/status?lang=en%5FUS>.</p> ]]> Sun, 17 Aug 2025 23:00:54 +0000 https://status.securecall.cloud/incident/cmegdeh5i000n62k15mq3osr5 https://status.securecall.cloud/incident/cmegdeh5i000n62k15mq3osr5 Voice Routing Platform Cutover Type: Maintenance Duration: 1 hour Affected Components: Voice Services Apr 10, 08:00:00 GMT+0 - Identified - We will be performing a scheduled maintenance to cut over from our current voice routing platform to a new system. Our teams will be actively monitoring the transition to ensure minimal impact and a smooth migration. If you experience any issues after the maintenance, please reach out to our support team. Apr 10, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 10, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a scheduled maintenance to cut over from our current voice routing platform to a new system. Our teams will be actively monitoring the transition to ensure minimal impact and a smooth migration. If you experience any issues after the maintenance, please reach out to our support team..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 10 Apr 2025 08:00:00 +0000 https://status.securecall.cloud/maintenance/cm8p7focp00epozlo2e8tbku2 https://status.securecall.cloud/maintenance/cm8p7focp00epozlo2e8tbku2 Issues with Securing Webex Calls -APAC Type: Incident Duration: 20 minutes Feb 12, 20:46:59 GMT+0 - Investigating - We are currently investigating this incident. Feb 12, 21:07:08 GMT+0 - Resolved - This incident has been resolved. Root Cause is being investigated Type: Incident

Duration: 20 minutes

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>20:46:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>21:07:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Root Cause is being investigated .</p> ]]> Wed, 12 Feb 2025 20:46:59 +0000 https://status.securecall.cloud/incident/cm72dt8pb000j30mt8wf2niwm https://status.securecall.cloud/incident/cm72dt8pb000j30mt8wf2niwm Upcoming SecureCall Web Component Deployment Type: Maintenance Duration: 2 hours Affected Components: Payment Services Feb 7, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 7, 09:00:00 GMT+0 - Identified - We’re rolling out an update to the SecureCall Web Components, As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect service operations. **Deployment Schedule** The update will be deployed during the following maintenance window: APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team Feb 7, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’re rolling out an update to the SecureCall Web Components, As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect service operations. **Deployment Schedule** The update will be deployed during the following maintenance window: APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 7 Feb 2025 09:00:00 +0000 https://status.securecall.cloud/maintenance/cm6q1iohi00729efpze924mg4 https://status.securecall.cloud/maintenance/cm6q1iohi00729efpze924mg4 Upcoming SecureCall Web Component Deployment Type: Maintenance Duration: 2 hours Affected Components: Payment Services Feb 6, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 6, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 6, 18:00:00 GMT+0 - Identified - We’re rolling out an update to the SecureCall Web Component As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect performance. **Deployment Schedule** The update will be deployed during the following maintenance window: APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’re rolling out an update to the SecureCall Web Component As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect performance. **Deployment Schedule** The update will be deployed during the following maintenance window: APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team.</p> ]]> Thu, 6 Feb 2025 18:00:00 +0000 https://status.securecall.cloud/maintenance/cm6q17nte008qh2vgy5mcxle7 https://status.securecall.cloud/maintenance/cm6q17nte008qh2vgy5mcxle7 Upcoming SecureCall Web Component Deployment Type: Maintenance Duration: 2 hours Affected Components: Payment Services Feb 6, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 6, 11:00:00 GMT+0 - Identified - We’re rolling out an update to the SecureCall Web Component As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect performance. ### **Deployment Schedule** The update will be deployed during the following maintenance window: ### APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team Feb 6, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’re rolling out an update to the SecureCall Web Component As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component. Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect performance. ### **Deployment Schedule** The update will be deployed during the following maintenance window: ### APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT) UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT) US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT) If you have any questions, please reach out to our support team.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 6 Feb 2025 11:00:00 +0000 https://status.securecall.cloud/maintenance/cm6q0ikql008xyaukesv55jlu https://status.securecall.cloud/maintenance/cm6q0ikql008xyaukesv55jlu Failure to Secure Calls using Webex Calling Type: Incident Duration: 18 hours and 14 minutes Affected Components: Payment Services Nov 23, 04:12:05 GMT+0 - Identified - We have identified an issue with Webex Calling where calls are unable to be secured. Our team is currently investigating this in collaboration with our carrier partners. Nov 23, 05:01:16 GMT+0 - Identified - The issue has been identified as an intermittent request timeout from Cisco Calling APIs within the Cisco Webex platform. Nov 23, 06:52:39 GMT+0 - Monitoring - We have implemented a workaround and are currently monitoring the result. Nov 23, 22:26:28 GMT+0 - Resolved - Cisco has confirmed that there was an incident impacting Australia's Calling Data Centers, which caused slower response times. The issue has been resolved now Type: Incident

Duration: 18 hours and 14 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>04:12:05</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with Webex Calling where calls are unable to be secured. Our team is currently investigating this in collaboration with our carrier partners..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>05:01:16</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified as an intermittent request timeout from Cisco Calling APIs within the Cisco Webex platform..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>06:52:39</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a workaround and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>22:26:28</var> GMT+0</small><br><strong>Resolved</strong> - Cisco has confirmed that there was an incident impacting Australia's Calling Data Centers, which caused slower response times. The issue has been resolved now.</p> ]]> Sat, 23 Nov 2024 04:12:05 +0000 https://status.securecall.cloud/incident/cm3tnltxd00etbi9ofmrq896h https://status.securecall.cloud/incident/cm3tnltxd00etbi9ofmrq896h APAC - Service Degradation Type: Incident Duration: 1 hour and 1 minute Affected Components: Voice Services Nov 20, 09:45:17 GMT+0 - Resolved - This incident has been resolved. Nov 20, 08:44:20 GMT+0 - Identified - Customers in the APAC region may experience service degradation with Secure Call Services due to an issue with the core voice switching platform. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>09:45:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:44:20</var> GMT+0</small><br><strong>Identified</strong> - Customers in the APAC region may experience service degradation with Secure Call Services due to an issue with the core voice switching platform..</p> ]]> Wed, 20 Nov 2024 08:44:20 +0000 https://status.securecall.cloud/incident/cm3pn0emq00017gop00gafh9k https://status.securecall.cloud/incident/cm3pn0emq00017gop00gafh9k Change to Web component may affect your SecureCall integration Type: Incident Duration: 4 hours and 2 minutes Affected Components: Payment Services Oct 24, 18:09:00 GMT+0 - Investigating - A recent change in our web component may affect your SecureCall integration. This change could potentially cause a break in the integration, leading to issues with functionality. Oct 24, 22:11:02 GMT+0 - Resolved - This incident has been resolved. Change was rolled back Type: Incident

Duration: 4 hours and 2 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>18:09:00</var> GMT+0</small><br><strong>Investigating</strong> - A recent change in our web component may affect your SecureCall integration. This change could potentially cause a break in the integration, leading to issues with functionality..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>22:11:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Change was rolled back.</p> ]]> Thu, 24 Oct 2024 18:09:00 +0000 https://status.securecall.cloud/incident/cm2nuwpxa000kroismffjyy6n https://status.securecall.cloud/incident/cm2nuwpxa000kroismffjyy6n Updates to Message Broker UK/EU Type: Maintenance Duration: 2 hours Affected Components: Payment Services Jun 26, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 26, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to Message Broker, Payment services will be unavailable during this time. Jun 26, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to Message Broker, Payment services will be unavailable during this time..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 26 Jun 2024 18:00:00 +0000 https://status.securecall.cloud/maintenance/clxu00voz53138bbmxifahbecm https://status.securecall.cloud/maintenance/clxu00voz53138bbmxifahbecm Updates to Message Broker AU/US Type: Maintenance Duration: 2 hours Affected Components: Payment Services Jun 26, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 26, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 26, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to Message Broker, Payment services will be unavailable during this time. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to Message Broker, Payment services will be unavailable during this time..</p> ]]> Wed, 26 Jun 2024 09:00:00 +0000 https://status.securecall.cloud/maintenance/clxtzue0f47265bjmxydvd8dqn https://status.securecall.cloud/maintenance/clxtzue0f47265bjmxydvd8dqn APAC - Payment and Voice Services Impacted Type: Incident Duration: 1 hour and 24 minutes Affected Components: Payment Services, Voice Services Mar 6, 22:30:00 GMT+0 - Investigating - We identified an issue with payment and voice services in APAC region. Teams are working on a fix for this event. Mar 6, 23:54:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 24 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We identified an issue with payment and voice services in APAC region. Teams are working on a fix for this event..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>23:54:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 Mar 2024 22:30:00 +0000 https://status.securecall.cloud/incident/cltgfltm194134bblrd9r9pq8l https://status.securecall.cloud/incident/cltgfltm194134bblrd9r9pq8l Payment Services not able to connect to database Type: Incident Duration: 10 hours and 53 minutes Affected Components: Payment Services Feb 9, 09:53:00 GMT+0 - Investigating - Feb 8, 23:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 53 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:53:00</var> GMT+0</small><br><strong>Investigating</strong> - .</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 9 Feb 2024 09:53:00 +0000 https://status.securecall.cloud/incident/clsju1rez8719beojzqnzhdhk https://status.securecall.cloud/incident/clsju1rez8719beojzqnzhdhk User Interface update at https://client.securecall.cloud/ Type: Maintenance Duration: 1 day and 33 minutes Affected Components: Payment Services, Voice Services Dec 14, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 15, 06:32:48 GMT+0 - Completed - Maintenance has completed successfully. Dec 14, 06:00:00 GMT+0 - Identified - **Planned Works:** SecureCall is receiving a new look and feel in its user interface. The new interface will be deployed for those SecureCall customers who use the ‘stand-alone’ web user interface to take customer payments-by-phone. No functional differences have been made. A new user guide is available for staff to familiarise themselves. This update does not affect those customers who have embedded the SecureCall client within their own applications. **BroadSource Change Record:** CR25 **Supporting Material:** A new User guide can be found at [https://www.broadsource.com.au/securecall/client-user-guide/](url) Type: Maintenance

Duration: 1 day and 33 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>06:32:48</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Planned Works:** SecureCall is receiving a new look and feel in its user interface. The new interface will be deployed for those SecureCall customers who use the ‘stand-alone’ web user interface to take customer payments-by-phone. No functional differences have been made. A new user guide is available for staff to familiarise themselves. This update does not affect those customers who have embedded the SecureCall client within their own applications. **BroadSource Change Record:** CR25 **Supporting Material:** A new User guide can be found at [https://www.broadsource.com.au/securecall/client-user-guide/](url) .</p> ]]> Thu, 14 Dec 2023 06:00:00 +0000 https://status.securecall.cloud/maintenance/clq3r5er226990btoim58lvgxb https://status.securecall.cloud/maintenance/clq3r5er226990btoim58lvgxb