Broadsource SecureCall - Notice history

All systems operational

Payment Services - Operational

100% - uptime
Aug 2025 · 99.75%Sep · 100.0%Oct · 99.76%

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Aug 2025
Sep 2025
Oct 2025

Voice Services - Operational

100% - uptime
Aug 2025 · 99.75%Sep · 100.0%Oct · 99.76%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Service Disruption : SecureCall Services (US East Region)
  • Resolved
    Resolved

    AWS reports conditions have improved, and most services are now operational. SecureCall Services are also working normally, and we will continue to monitor for stability.

  • Identified
    Identified

    We’re currently experiencing service disruptions with SecureCall Services in US East Region due to an ongoing AWS outage impacting our infrastructure.

Sep 2025

Message Broker Updates - UK
  • Completed
    September 10, 2025 at 3:00 AM
    Completed
    September 10, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    September 10, 2025 at 1:00 AM
    In progress
    September 10, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    September 10, 2025 at 1:00 AM
    Planned
    September 10, 2025 at 1:00 AM

    We will be performing scheduled updates to SecureCall message broker service in the UK region to improve performance and reliability.

    During this maintenance window, the SecureCall services in the region will be unavailable.

Aug 2025

Webex Calling - SecureCall Issue
  • Resolved
    Resolved

    Cisco has confirmed that this issue has been resolved. Further updates can be found at: https://status.webex.com/commercial/status?lang=en_US

  • Identified
    Identified
    We have been advised of intermittent failures and timeouts with the Webex Calling APIs, which are also impacting SecureCall functionality. The issue has been confirmed to be on Webex’s side, and their engineering teams are actively working to restore normal service.

Aug 2025 to Oct 2025

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