Broadsource SecureCall - Notice history

We will be performing a scheduled maintenance to cut over from our current voice routing platform to a new system.

Our teams will be actively monitoring the transition to ensure minimal impact and a smooth migration.

If you experience any issues after the maintenance, please reach out to our support team.

We’re rolling out an update to the SecureCall Web Components, As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component.

Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect service operations.

Deployment Schedule

The update will be deployed during the following maintenance window:

APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT)

UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT)

US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT)

If you have any questions, please reach out to our support team

We’re rolling out an update to the SecureCall Web Component As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component.

Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect performance.

Deployment Schedule

The update will be deployed during the following maintenance window:

APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT)

UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT)

US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT)

If you have any questions, please reach out to our support team

We’re rolling out an update to the SecureCall Web Component As part of this deployment, we have refactored the component to extract common SecureCall client API communication functions into a separate library. This change is seamless and will not impact the functionality of the Web Component.

Additionally, some error messages displayed during specific network outage conditions have been updated. These changes are purely cosmetic and do not affect performance.

Deployment Schedule

The update will be deployed during the following maintenance window:

APAC: Thursday, 6 February 2025, 10:00 PM – Friday, 7 February, 12:00 AM (AEDT)

UK: Friday, 7 February 2025, 5:00 AM – 7:00 AM (AEDT)

US: Friday, 7 February 2025, 8:00 PM – 10:00 PM (AEDT)

If you have any questions, please reach out to our support team