Broadsource SecureCall - Notice history

All systems operational

Payment Services - Operational

100% - uptime
Nov 2024 · 99.27%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Voice Services - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Notice history

Jan 2025

No notices reported this month

Dec 2024

No notices reported this month

Nov 2024

Failure to Secure Calls using Webex Calling
  • Resolved
    Resolved

    Cisco has confirmed that there was an incident impacting Australia's Calling Data Centers, which caused slower response times. The issue has been resolved now

  • Monitoring
    Monitoring

    We have implemented a workaround and are currently monitoring the result.

  • Update
    Update

    The issue has been identified as an intermittent request timeout from Cisco Calling APIs within the Cisco Webex platform.

  • Identified
    Identified

    We have identified an issue with Webex Calling where calls are unable to be secured. Our team is currently investigating this in collaboration with our carrier partners.

APAC - Service Degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Customers in the APAC region may experience service degradation with Secure Call Services due to an issue with the core voice switching platform.

Nov 2024 to Jan 2025

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